My name is Kim Hynes, and I am the Sales and Office Manager for HCI Lighting. I have been with HCI for the past 13 years and bring more than 20 years of sales experience to the role, along with a deep understanding of customer service, sales coordination, and day-to-day operational support.

Over the years, I have developed a strong foundation in the lighting industry and have gained valuable hands-on knowledge of products, customer requirements, and the evolving needs of the market. To stay current with industry trends and new technologies, I have attended multiple trade shows, seminars, and industry events, which has helped me remain informed and responsive in a fast-changing industry.

My long-standing experience with HCI has given me a detailed understanding of our products, processes, and customer base, allowing me to support both our internal team and external sales agencies with practical insight and dependable service. I take pride in helping build strong relationships, supporting smooth communication, and ensuring our customers and partners receive the attention and follow-through they need.

I look forward to continuing to strengthen partnerships with our team and sales agencies while contributing to HCI Lighting’s growth and long-term success.

Rimsha Sayyed is a Toronto-based communications professional and writer serving as Inside Sales / National Accounts Manager, where she brings a strong blend of relationship management, communication strategy, and client-focused problem solving to the role. With an academic background in journalism, political science, and law from Carleton University, she offers a thoughtful and well-rounded approach to customer engagement, account development, and national client support.

Drawing on her experience in communications and writing, Rimsha is skilled at building strong client relationships, understanding customer needs, and delivering clear, tailored solutions that align with business goals. Her background in producing content that fosters dialogue and community engagement gives her a unique ability to connect with people, communicate value effectively, and support long-term partnerships.

Rimsha has contributed to platforms such as Open Canada and Society19 Canada, covering a wide range of topics with insight and clarity. Her strengths include client communication, account coordination, strategic messaging, relationship building, and storytelling, all of which support her work in inside sales and national accounts.

She is passionate about creating meaningful connections, identifying opportunities for growth, and helping clients succeed through responsive service and strong collaboration.